Provider Network FAQs
Get answers to your questions about joining the USRad network
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Joining USRad
Joining USRad is quick, guided, and built to minimize disruption to your daily operations:
- 1 Apply online - Complete our short application in just 20 minutes
- 2 Sign your agreement - Secure digital e-signature process
- 3 Set up your center profile - Configure your services and availability through our portal
- 4 Credentialing review - We verify your documentation and imaging credentials to ensure compliance
- 5 Orientation and go-live - Access quick training, then start receiving patient referrals once approved
⚡ Fast Track: Most centers complete onboarding and are ready to go live within 7–10 business days, depending on credentialing and profile setup.
We maintain high standards for our partner centers to ensure quality care. Requirements include:
Good news: Most established imaging centers already meet these requirements. Our eligibility review process will quickly determine if your center qualifies.
Joining the USRad network is completely free. There are:
Our Model: We only generate revenue when we successfully bring patients to your center. It's completely risk-free for imaging centers.
Contract terms are provided during the digital onboarding process and available to review before signing. There is no long-term volume commitment required. Centers may adjust their availability and participation at any time through the provider portal.
✓ No long-term volume commitment — adjust participation anytime through your provider portal
Financial Questions
USRad’s reimbursement model is transparent, competitive, and fully under your control. Providers choose their own reimbursement level within our marketplace, creating flexibility while ensuring price transparency for patients.
Provider-Selected Rates
You set your preferred reimbursement level (e.g., 100%, 120%, or 140% of Medicare) based on your costs and strategy.
Market Transparency
Patients see all participating centers, quality indicators, and pricing upfront, helping them make informed choices.
Competitive Advantage
Centers offering the most cost-effective rates often attract higher patient volumes.
Tip: Many centers choose a balanced rate—competitive enough to drive volume, while maintaining strong margins. Schedule a consultation to review your market data and identify the optimal rate for your center.
We guarantee payment within 10 business days of service completion - much faster than traditional models.
Service Completed
Patient receives imaging at your center
Automatic Processing
Claims processed immediately through our system
Payment Delivered
Direct deposit within 10 business days
No Cash Flow Issues: Unlike traditional imaging networks where you wait 60-90 days, we ensure fast, reliable payment so you can focus on patient care.
There are no minimum volume or revenue requirements to join or maintain your participation in the USRad network.
What this means for you:
- Accept as many or as few patients as you want
- Set your own availability based on your capacity
- No pressure to hit quotas or volume targets
- Participation remains active even during slower periods
Flexible Growth: Whether you want to fill a few empty slots or completely transform your volume, we adapt to your goals.
Operational Questions
USRad’s scheduling system is designed to make coordination effortless while keeping your center fully in control.
Set Your Availability
Define your preferred time slots through our provider portal.
- • Block out times when your schedule is full
- • Set different availability by modality or scanner
- • Update in real time as your schedule changes
Patient Matching & Scheduling
Our system connects qualified patients to your center.
- • When self-scheduling is available, patients can select an open time directly.
- • Until then, our coordination team confirms availability with you to secure a mutually agreeable day and time.
Instant Confirmation & Documentation
Once a time is confirmed, you receive a detailed electronic order— including patient demographics, exam details, and the authorization code— directly through the portal.
Coming Soon: Providers who choose to share live availability will unlock real-time booking—allowing patients to self-schedule directly while maintaining full provider control.
Your Schedule, Your Rules: You decide when and how patients are booked— no surprise appointments, no overbooked slots, ever.
You have total control over your availability. Think of our platform as your tool, not our imposition.
Set Hours
Define your operating hours by day and modality
Block Times
Instantly block out slots when you're booked
Real-Time Updates
Changes take effect immediately
Pause Anytime
Temporarily pause bookings when needed
Your Center, Your Terms: We work around your schedule, not the other way around. You decide when and how many patients you can accommodate.
We take no-shows seriously and have multiple systems in place to minimize them:
Automated Reminders
Patients receive multiple reminders (email, text) before their appointment
Confirmation Required
Patients must confirm 24 hours before the appointment
Patient Accountability
Patients with repeated no-shows are flagged in our system
If a No-Show Occurs:
- • Report it through our portal immediately
- • The slot automatically reopens for booking
- • Patient is contacted to reschedule or address the issue
- • You're not penalized for no-shows
Track Record: Our no-show rate is typically below 5% - significantly better than the industry average of 15-20%.
Technical Questions
Our platform is completely web-based and works with your existing setup:
Web-Based Portal
Access everything through any modern web browser - no downloads, no installations
Works With Existing Systems
Integrates seamlessly with your current RIS/PACS and scheduling software
Mobile Friendly
Manage bookings and availability from any device - desktop, tablet, or smartphone
What You Need:
- Internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Your existing imaging equipment (no changes needed)
Security and compliance are our top priorities. All patient data is protected through:
256-bit Encryption
Military-grade encryption for all data transmission
HIPAA Compliant
Full compliance with all HIPAA requirements
Secure Access
Role-based access controls and authentication
Audit Trails
Complete logging of all data access
Business Associate Agreement: We provide a comprehensive BAA that covers all aspects of our partnership and data handling.
Our platform undergoes regular security audits and penetration testing to ensure the highest level of protection.
We provide comprehensive technical support to ensure your success:
24/7 Support Line
Dedicated phone support available around the clock for urgent issues
1-866-USRad-24Live Chat Support
Instant help through our portal during business hours (9am-5pm EST)
Knowledge Base & Training
Comprehensive documentation, video tutorials, and webinars
Dedicated Account Manager
Personal contact who knows your center and can provide tailored support
Average Response Time: Phone support answers in under 2 minutes. Email support responds within 1 hour during business hours.
Clinical & Compliance
Yes — always. USRad requires a valid physician order before any patient is scheduled at your facility. During our verification step, we confirm the ordering physician, the prescribed exam type, and patient eligibility. No order, no appointment. This is non-negotiable in our process and mirrors the clinical intake standards your center already operates under.
Physician order verified before every scheduling event — exam type, ordering provider, and patient eligibility confirmed before your facility receives the appointment.
USRad operates as a HIPAA Business Associate and a BAA is executed as part of the credentialing process — before your center receives any patient. The agreement is included in your digital onboarding packet and covers all patient data handled by USRad on your behalf. Your center never handles USRad member financial data, and USRad never accesses your clinical records or systems.
Compliance note: The BAA is executed at credentialing, not after your first patient. Your compliance team can review it before you sign.
No. USRad operates in the cash-pay segment — patients arrive with a physician order and have already arranged their own payment through the USRad platform. These patients are not billed through your existing payer relationships. There is no overlap with your insurance contracts, no balance billing, and no claims filing on your end. Your payer agreements remain completely independent.
✓ Zero impact on existing payer contracts or credentialing
USRad patients pre-arrange their own payment before their appointment is confirmed at your facility. This structure produces a 96% show rate across our network — significantly above the industry average for self-pay patients. In the rare case of a no-show, your center is not exposed to a collections situation. The appointment slot simply becomes available again.
96% show rate — because patients pre-arrange their own payment before the appointment is confirmed at your facility.
USRad currently supports MRI, CT, X-ray, and ultrasound at participating ACR-accredited facilities. Additional modalities may be confirmed during onboarding based on your center's equipment and accreditation.
ACR accreditation required. Specific modality availability is confirmed during the credentialing process.
Still Have Questions?
Our team is ready to provide personalized answers about joining the USRad network